Shipping policy

SHIPPING POLICY

Processing Time

All orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next available business day. During promotional periods, processing may take up to 5 business days.

Estimated Delivery Times

Delivery estimates vary by destination:
United States: 5 to 10 business days
United Kingdom: 6 to 12 business days
Canada: 7 to 14 business days
Australia: 8 to 16 business days
Europe: 7 to 14 business days
Rest of World: 10 to 20 business days

These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order directly through the carrier's website. Please allow 24 to 48 hours for tracking information to update after you receive your confirmation.

Shipping Costs

VIVÉA offers free standard shipping on all orders worldwide. Expedited shipping options may be available at checkout for an additional fee.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the customer and are not included in the price of your order or the shipping fee. VIVÉA has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing your order.

Incorrect Shipping Address

Please review your shipping address carefully before completing your purchase. VIVÉA is not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error immediately after placing your order, contact us at hello@vivea.com and we will do our best to correct it before the order ships. Once an order has been dispatched, we are unable to change the delivery address.

Delayed or Lost Shipments

If your order has not arrived within the maximum estimated delivery window and tracking shows no movement for more than 7 business days, please contact us at hello@vivea.com. We will work with the carrier to locate your shipment and, if confirmed lost, send a replacement or issue a full refund.

Damaged in Transit

If your order arrives visibly damaged, please photograph the packaging and product before use and contact us within 48 hours of delivery. We will arrange a replacement or refund promptly.